Frequently asked questions
Rent adjustment
-
This varies by property. The government allows social housing landlords to adjust rents by up to 5.8 per cent in 2024. For the majority of our properties, we apply a rate of 5.3 per cent. The letter or email you receive explains what the rent adjustment means for you.
-
Yes, the law allows Woonpartners to adjust rents every year on 1 July. This year, the government gives leeway up to a maximum adjustment of 5.8 per cent. For more information, visit the website of the central government.
Service costs
-
General electricity refers to the power consumption of the lift, for example. But it also concerns the general installations of your residential building, such as the electricity for the automatic doors and/or mechanical installations.
-
We organise lighting fires in consultation with installers. We also take into account laws and regulations regarding lighting and safety. In some cases, lighting is deliberately left on, because starting lamps sometimes requires more energy than burning all day. We always strive for a good balance between, for example, lighting for safety and 24-hour necessity. Here, we look not only at technology, but also at liveability and creating a pleasant and safe living environment.
From great to better living
-
You are eligible only if you or a member of your household is 65 years old or older.
-
Yes, but the priority rule applies only to eligible properties. This is stated in the housing advertisement.
Home exchange
-
Then provide the following documents:
- Income declaration not older than 2 years. We always need this statement, even if you have (had) no income or if no income is known. You can download the document via the Tax and Customs Administration using your DigiD code.
- 3 last pay slips per month or 4 consecutive pay slips if you are paid weekly or benefit statements.
- Are you under guardianship? Then also enclose a statement of approval from your administrator.
Upload these documents in Wooniezie, under ''My documents''.
We will get these documents from you and the exchange candidate and all persons moving with you (not children living with you).
Please note! -
Then provide the following documents:
- Income declaration not older than 2 years. We always need this statement, even if you have (had) no income or if there is no known income. You can download the document via the Tax Office using your DigiD code.
- 3 last pay slips per month or 4 consecutive pay slips if you are paid per week or benefit statements
- Are you under guardianship? Then also enclose a statement of approval from your administrator.
- Tenant's certificate(s) from the past 3 years (not older than 3 months).
- Extract from BRP with address history of the caretaker (not older than 6 months). You can request this from the municipality.
Upload these documents in Wooniezie, under ''My documents''.
We will get these documents from you and the exchange candidate and all persons moving with you (not from children living with you).Please note! Are the documents not complete? Then we will not process the application. You will not receive a response from us until your application is complete.
Keys / locks / hand transmitters
-
Did you run out of spare keys and can't get into your home? We do not have spare keys to our homes. You are free to decide who you hire to open your door. The cost of this will be yours.
-
You can have a key made at a key specialist in your area. If this does not work, please contact Woonpartners on telephone number (0492) 508800. You cannot then have an extra key made yourself. In this case, you can request a key form from Woonpartners at the office. With this key form you can have a key made at the company mentioned on the form. The costs for this will be yours.